You have the right to understand what is happening with your vehicle. These five questions can help you get the information you need.
- What is the problem? Ask for a clear explanation of what is happening.
- What is needed to fix it? Ask which repairs are recommended and why they are necessary.
- What will it cost? Request a clear estimate that includes parts, labor, and additional charges.
- How long will it take? Understanding the time involved helps you plan your day.
- Is it covered under warranty? Ask what is covered and what, if anything, is not.
Taking notes and keeping copies of estimates and repair orders can help you track your vehicle’s history.
There are no dumb questions when it comes to your vehicle. Asking questions is smart ownership.